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Shipping & Returns

Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. When you place your order, your payment will be charged to your card. Sometimes our software may overestimate your shipping charge. If, when we actually package your shipment, we find that we have charged you too much for shipping, we will refund you the difference.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Final note: USPS regulations to ship via Media Mail says that only printed matter (books, patterns, etc.) or CDs/DVDs can be shipped by Media Mail. Please do NOT choose Media Mail if your order includes anything other than printed matter or CDs/DVDs.

Local Delivery
If you live within a 10-mile radius of Ontario, Oregon, we are happy to bring your order to your door for a small $0.99 delivery charge. During this time of Social Distancing due to COVID-19, Governor Brad Little of Idaho has ordered "Essential Travel Only," so we will not be able to cross the Snake River to deliver to Idaho Addresses at this time.

Free In-Store and Curbside Pick-up
If you are local and want to come to pick up your order in person, we offer free In-Store and Curbside Pick-up. Place your order and we will call you when it is ready.
Find Us!
Contact Info
    • Charmed Needles LLC
    • 541-889-6215
    • 222 South Oregon St.
      Ontario, Oregon 97914
  • 11 am-5 pm Tues-Sat
  • Other Days and Times by Appointment

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